Protect Your Online Reputation in 5 Simple Steps
We’ve all seen how fast word travels today, and nowhere is that more important to your small business than in the world of your online reputation. What took you several years to build can be ruined in seconds. In case you’re not up to speed on why exactly your online reputation matters so much, let’s look at a few statistics. Cone Communications has found that a full 89 percent of consumers view online channels as trustworthy sources, and that 80 percent have actually changed their decision about purchasing after taking a look at a negative review. Not only that, but your own social media accounts is where the action is! The Society for Communications Research tells us that another 72 percent report researching companies through their social channels prior to making purchasing decisions, and 59% use these same social sites to let the world know about their frustrations about you and your customer service.